Customer Service
If you need help navigating our web site, or have questions regarding ordering, delivery, etc., please refer to this section first. If your question is not answered here, please email us at Info@Glass-Suncatchers.com . We will respond to your email as quickly as possible, usually within the same day.

If you would like more information about us, please email us at Info@Glass-Suncatchers.com .

Our mailing address is Glass-Suncatchers, 2019 County Rd. 137, Cardington, Ohio 43315. (Please do not send returns to this address! For return authorization, please email us at Info@Glass-Suncatchers.com .

Shipping and Sales Tax
Orders are shipped UPS Ground. We usually ship the same or next business day and the packages take between 2 to 7 business days to arrive. A tracking number will be emailed to you at time of shipping.(More information below, in the FAQ).

We are required to charge sales tax on all orders shipped to addresses in Ohio, US only. No tax will be charged on orders shipped outside the state of Ohio, US.



Frequently Aked Questions

How can you offer such low prices?
At Glass-Suncatchers.com, you take advantage of our direct relationship with the manufacturers. We bring you their best products via the internet, and they ship those products directly to your door. This completely eliminates the retail store, and all those costly retail "overhead" markups are gone forever!

How "up to date" are your products?
The products we sell are always the newest models and latest updates. We update our site with the latest products as they become available from the manufacturer.

What about shipping costs?
Shipping costs are based on the costs charged to us by the manufacturer (shipping & handling) to deliver the product directly to you from their warehouse. All of our products are shipped via UPS Ground.

When should I expect delivery?
Virtually all our products are shipped the same or next business day. A tracking number will be emailed to you at time of shipping. After the product leaves the warehouse, standard UPS Ground shipping times apply, which, depending on your location and the volume being handled by UPS at the time, is from two to seven business days.

What if I need warranty service?
Our products are top quality name brand merchandise, but we understand that sometimes you just aren't happy with something you purchase, whether in a physical store or online. You can return any item for any reason for a refund within 10 days of receipt. Returns must be in salable condition, with ALL original materials and packing. We must charge a 25% restocking fee (since the manufacturers charge us this fee), and the customer is responsible for return shipping. (Please note...we do NOT resell returned merchandise here on our web site). Simply email us at Info@Glass-Suncatchers.com .

How safe is my credit card information?
When you buy from Glass-Suncatchers.com, your credit card purchase is processed in real time through Yahoo's secure servers. Then your order is encrypted before being sent to Glass-Suncatchers.com. Your card couldn't be safer!

Glass-Suncatchers.com
2019 County Road 137
Cardington, Ohio 43315
(419) 864-4004